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Home / FAQs / Page 2

Archives: FAQs

How will I know whether my order has been shipped?

We will sent you a confirmation email once the order has shipped.

How long is the handling time before the order being shipped?

The handling time for each order normally takes 4 business days (according to the Hong Kong general calendar) before being shipped.

Who is responsible for the customs duties and import taxes?

customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and buyers should inquire their local post office and custom before ordering to clarify the charges.

What is your return policy?

Please refer to our return policy at

https://dpinstore.com/refund-return-policy/

Is there a limit on the quantity of item per order?

The maximum quantity of items per order is 8.

The tracking state of my order does not update, what should I do?

If the tracking state of the order does not update for 2 weeks time, please contact our support by email [email protected] with the tracking number, we will issue an official request to the post office for investigation.

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 Correspondence Address (Mail Only)

SHEKCOLOGIC,
Unit 1101, 11/F,
Tower 1, Cheung Sha Wan Plaza,
833 Cheung Sha Wan Road,
Lai Chi Kok,
Kowloon,
Hong Kong.

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[email protected]

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