You’ll receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number, so you can monitor your delivery status online.
Archives: FAQs
How long is the handling time before my order is shipped?
All orders are processed within 5 business days before being shipped. Once your package is on its way, we’ll email you a tracking number so you can follow its delivery status online.
Who is responsible for customs duties and import taxes?
Buyers are responsible for any customs duties, import taxes, or related fees that may be charged by their local authorities. These charges are determined by the destination country and are not included in the purchase price or shipping fees on our website.
What is your return policy?
Please refer to our return policy at
Is there a limit on the quantity of items per order?
The maximum quantity of items per order is 3.
The tracking status of my order hasn’t updated – what should I do?
Tracking updates from Hongkong Post may occasionally be delayed, especially during busy periods or international transit. In some cases, certain destination countries do not provide tracking updates for registered mail, which can result in limited visibility once the item leaves Hong Kong.
- Double-check the tracking number on Hongkong Post’s tracking page
- Reach out to us—we’re happy to assist and follow up on your behalf