Archives: FAQs

Why don’t you offer local shipping?

At this time, we do not offer local shipping due to logistical limitations. Our fulfillment process is optimized for international delivery through Hongkong Post, and we currently do not have a local courier setup that meets our service standards. We’re always reviewing our shipping options, and local delivery may be considered in the future.

What currency are the prices listed in?

All prices on our website are displayed in USD (United States Dollars) by default. If you prefer to view prices in a different currency, you can change it using the currency selector in the sidebar. The final charge will depend on your payment provider’s exchange rate at checkout.

Do you store any credit card information?

No, we do not store any credit card information on our website. All payments are processed through Stripe, a third-party payment provider. This means your financial information is handled externally and never stored on our servers.

Why was my order canceled and refunded before it shipped?

We may cancel and refund your order before shipping for the following reasons:

  • The item is out of stock
  • The item was damaged prior to dispatch
  • There is an issue with shipping, such as airmail service being suspended from Hong Kong to your destination country

These measures help ensure you aren’t left waiting for an item we can’t deliver. If this happens, we’ll notify you promptly and issue a full refund.

Which Payment Types Do You Accept?

We accept all major payment cards by using Stripe as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card.

We also accept Alipay,  Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal,  Przelewy24 (P24), as payment for all of our items.

Which countries do you deliver to internationally?

Our international delivery options depend on whether a shipping method is available for your selected destination. At checkout, you’ll be able to see if shipping is supported based on your address. If no shipping options are shown, it means we’re currently unable to deliver to that location.

Which shipping methods or carriers do you use to deliver items?

We ship all orders using Hongkong Post, which offers reliable local and international delivery services. Depending on your destination and selected shipping option, your parcel may be sent via registered air mail, Speedpost, or other services provided by Hongkong Post.